Now you can receive your statement securely and much faster than your paper statement when you log-in through your Online Teller account.
Here’s a list to some common questions and answers you may have about eStatements. Please contact us if we can be of further assistance.
E-Statements Frequently Asked Questions
What are eStatements?
eStatements are an electronic version of your paper statement that you will access through your Online Teller account. They will look different than your regular paper statement, but will provide the same information.
How much does it cost?
Enrolling and receiving eStatements costs you nothing – it’s absolutely FREE!
How do I retrieve my eStatements?
You will log-in to your Online Teller account and click on the E-STATEMENTS Menu Tab. There, you will see a drop-down menu showing available documents. You will be notified by email when a new eStatement is available.
Requirements for eStatements?
You must be able to log into Online Teller. You must have the appropriate Adobe Reader installed on your computer.
How do I sign up for eStatements?
Log into your Online Teller account and click on the eStatement menu tab and follow the steps to enroll.
Why do I need to provide an email address to sign up?
Confirmation that a new eStatement is available to view will arrive through email.
I don’t use Online Teller, can I still get eStatements?
At this time, we are offering eStatements only through Online Teller. To enroll in Online Teller, please contact us and we will assist you in enrolling your account.
Why should I use eStatements?
- It’s FREE
- It’s FAST – you will receive your eStatement sooner than those receiving a paper statement
- It’s secure – your paper statement will no longer be sitting in an unlocked mailbox.
- It’s green – reduce waste, paper and costs associated with producing statements.
When will I receive my first eStatement?
Your first eStatement will arrive the first month after the month you sign up for the service.
(ex. You enroll on Feb. 15, your first E-Statement will be on March 1)
When will I stop receiving my paper statement?
The month after you sign up for the service your paper statement will not be mailed.
Can I print my eStatement?
Yes. If your computer is connected to a printer, you can print your eStatement.
How much history of eStatements will I have?
Your statements will be stored for 60 days. If you wish to save a copy of your eStatement, you will need to save it to your computer.